How Can We Help?
Owned and operated by Fountain and Flame, we welcome every question about cold plunges, saunas, fire pits, and patio furniture.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days and arrive within 5 to 8 business days. Larger items such as cold plunges, saunas, and patio furniture sets may require additional handling time, so we will keep you updated every step of the way.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a direct link to monitor your delivery. If you have not received this email within a few business days, check your spam folder or contact us and we will locate your tracking details.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your outdoor space, please review our Return Policy page for complete details on how to start a return.
Can I exchange an item for a different model or size?
We are happy to help you find the right piece for your space. Reach out to us with your order number and the item you would prefer, and we will walk you through the exchange process as outlined in our Return Policy.
How do I choose between a traditional sauna and a cold plunge?
Traditional saunas use dry or steam heat designed to support relaxation and warmth, while cold plunges use chilled water designed to support an invigorating post-activity cooldown. Many customers enjoy both as complementary elements of their outdoor sanctuary.
What materials are used in your patio furniture sets?
Our patio furniture collections feature weather-resistant frames, UV-stable fabrics, and premium finishes built to withstand the elements season after season. Each product listing includes full material and care details so you can choose the best fit for your deck, patio, or garden.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
30-Day Returns
If a piece does not work in your outdoor space, our 30-Day Returns process makes it simple to start a return.
